“We can complain because rose bushes have thorns, or rejoice because thorn bushes have roses“

– Abraham Lincoln

Domain: Achieve Results
Capability: Assess and Evaluate

This Trek focuses on describing what the balance scorecard is, and how leaders can use the underlying theories to better measure organizational performance. By the end of this Trek the learner will be able to:

• Define what a balanced scorecard is
• Identify the four areas typically measured in a balanced scorecard
• Articulate how the balanced scorecard is similar to the “Quadruple Aim”